The JOB Heating and Air Conditioning team are Trusted Saskatoon plumbers, furnace, boilers and air conditioning professionals. In our latest article why you need to hire locally owned and accountable HVAC companies you can trust with your Saskatoon heating and furnace problems.

The Importance of Trust

When calling someone for help, especially help in your own home, you really need to ask yourself – who can you trust? If you aren’t working with someone you can trust, how can you have any confidence you are being treated fairly, and the person working for you has your best interests at heart?

Some Recent JOB Saskatoon Heating and Furnace Calls.

In the last two days, I was asked to go help two different ladies. Both lived on their own and had furnace issues. The first lady was what I would describe as everyone’s grandma, you know the type, sweet as sugar. The second was a single mother who was also a joy to meet. Both had very legitimate concerns with their furnaces. The first lady simply asked me to drop by and listen to her furnace because she thought that something was not right with it. I was in her furnace room for maybe 5 seconds and I could tell that the bearings in her inducer motor were on their last legs. We had one of our technicians over to her house later that afternoon to change the inducer motor and it turned out just fine. By calling me, she saved herself a possible (more likely probable) after hours call due to having no heat.

The second lady asked me to come and give her a quote on a new furnace because she was under the impression that her furnace needed to be changed. When I showed up I commented that the house was nice and warm. She told me that her brother had been by and found a loose wire on the furnace. I cycled the furnace on and off a few times and I believe that he was correct. Although this furnace is quite old I suggested she budget the appropriate amount to replace the furnace within 3 to 7 years. I explained what parts would cost her if they needed to be replaced. Of course, I didn’t charge her for my time because we don’t charge for furnace replacement quotes.

The trust issue with Saskatoon heating and furnace contractors

What I realized when listening to these ladies is that there is a real trust issue with companies that they hire to come into their homes in Saskatoon. Who can you trust and how do you know you can trust them? This is the very reason that Trusted Saskatoon was started. A wonderful lady who was a single mother had a company charge her a ridiculous amount of money to change a P-trap in her plumbing system in 2010.

She thought there should be a better way to find businesses you can trust, so she created trustedsaskatoon.com and launched it along with her 5 Trusted guarantees in 2011.

The 5 Trusted Guarantees are:

1. Provide the service and quality promised.
2. Complete the job on time.
3. Charge the price quoted with NO surprises.
4. Communicate honestly and be responsive to customer needs.
5. Resolve any issues with customer satisfaction in mind.

To be a Trusted Saskatoon company I, along with every Trusted business, must adhere to these 5 promises. I believe that these promises are the foundation of good customer service, and that integrity and honesty must be maintained at all times in everything we do. We use this approach when dealing with our customers or dealing with our vendors. By maintaining this sense of integrity, honesty, and respect no matter who we are dealing with, those values ingrain themselves in the culture of our company – acting according to these values just becomes the norm.

JOB Heating and Air Conditioning is a company you can trust with your Saskatoon heating and furnace worries.

If you or someone you know are in a similar position to the ladies I saw this week, remember that JOB Heating and Air Conditioning is a Trusted Saskatoon company and we approach every job like it was in our own mother’s house. If you need other services that JOB Heating doesn’t provide, www.trustedsasaktoon.com works with the top companies in each category. From personal experience in dealing with Trusted partners, I have witnessed the integrity that I expect and value. Don’t hesitate to use JOB Heating and Air for your plumbing, heating, and air conditioning needs, and for all other needs check out trustedsaskatoon.com.

Trusted partners are here to help.

Jeff Bolton.

JOB Heating and Air Conditioning